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Logical (Software) Data Recovery Faqs
Physical (Hardware) Data Recovery Faqs
Remote (Online) Data Recovery Faqs
General Data Recovery Faqs
Pricing, Payments and Misc. FaqsQ. What is logical data recovery?
A great percentage of crashed data cases are Logical. Logical data recovery is applicable where the hardware from which the data has to be recovered (i.e. Hard Disk, Pen Drive, DVD or whatever storage device contained the data) is functioning properly at the hardware level and no physical defect occurred to that. This kind of recovery can also be done online.
Q. What are the causes of this kind of logical data lost?
The main cause of data loss is mistakes made by human hands like accidentally deleted files, folders or partitions. Second major cause is viruses; they often corrupt your data in a way that it becomes inaccessible. Third and last factor is software/hardware malfunction that may lead to lost data. Windows or any other software may cause this type of data loss to happen and suddenly out of nowhere, you realize that your data is disappeared.
Q. What kind of cases can you recover data from under logical recovery?
Any case that falls under this category. Mainly, if your Hard Disk or Pen Drive is being detected by computer normally, chances are that a 100% data recovery can be performed on logical level. This includes cases of:
Q. What devices can you recover data from?
Any storage device that can be connected to a computer, including but not limited to:
Q. What is physical data recovery?
Physical data recovery is applicable where the storage device is malfunctioning at the hardware level. I.E. Hard Disk or Pen Drive not getting detected in computer or have developed bad sectors. Damaged, scratched, burnt or broken electronic/mechanical components also do fall under physical cases. In these cases, the damaged media has to be taken to the lab/clean room and much in-depth operations have to be performed with the drive's internals in order to extract the data.
Q. What are the causes of this kind of Physical data lost?
Normal wear and tear over the lifespan of the media, excessive vibration or physical shock, power/voltage fluctuation, poor power supply, improper computer restart or shutdown, software or hardware malfunction and natural disasters such as fire, flood are some of the main causes of Physical crash cases.
Q. What kind of cases can you recover data from under physical recovery?
All problems related to hardware, electronics or firmware are treated under physical data recovery. Some common types of such malfunctions are:
Q. What devices can you recover data from?
Any storage device that can be connected to a computer, including but not limited to:
Q. What is online data recovery?
Online data recovery is the method to recover your lost data, remotely over the Internet. It doesn't require you to send your drive anywhere, thus it needs less time, less hassles and is less costly. For details, refer to our Online Data Recovery page.
Q. What kind of cases can be done online and what storage devices are supported?
Every case of Logical Data Recovery can be performed online also and all storage devices are supported. Online recovery is same as logical recovery except that it can be conveniently done online. Please check the Logical Data Recovery faqs above for information on it.
Q. How is it performed? Do I need to be there all time during the recovery?
Online data recovery is performed over the Internet, where you simply connect your computer to the Internet and we perform data recovery remotely to your computer. You don't even need to baby sit that computer - after performing basic setup, we take care of everything from there.
Q. What will I need in order to avail online data recovery?
You don't need anything special to get online data recovery services. All you need is a windows based Internet enabled computer with the drive attached to it. However, in case of a hard drive that even lost it's operating system and thus, you are unable to start the computer, you may need to take a little further step and connect your patient drive to another working computer.
Q. Can my data be recovered 100%?
Yes, With Bitlevel's proven track record and success ratio, you can be sure that your data has better chances of being recovered. However, there are several factors that can make any data un-recoverable by all means. Such as completely overwritten data; If the data which has been lost, been overwritten with some another data completely, then no Individual or company in the world can recover such data.
Q. I have lost/deleted my data! Now what to do next?
First of all, don't panic. Just be a little careful and your data can be comfortably recovered. As the very first safety step, turn off the computer and don't use it anymore, especially if your C: drive contained any required data. For complete information about what or why exactly to do this, please visit our Support page.
Q. I feel I can try for data recovery by myself first. Should I attempt it?
No matter how desperate you feel, you should never attempt to perform data recovery by your own. Without professional help, trying for recovery could render your data or drive completely un-recoverable for anyone. For more information on this topic, please visit our Support page.
Q. How much will data recovery cost to me?
Data recovery charges are dependent upon the case. We have prefixed value for certain types of cases and we let you know that upfront before taking the recovery job. Also, Bitlevel offers really competitive pricing in the market so that you can always be sure that your data is affordabe in your reach.
Q. How much time is required for you to perform the job?
We are able to claim the fastest turnaround time in the industry. Logical recovery takes 1 hour to 48 hours at maximum, whereas physical recovery may need additional time depends upon the case criticality.
Q. Do I need to pay something in advance or are there any evaluation fees?
Absolutely not. You only have to pay after data is successfully recovered and you are completely satisfied with the files list and sample. There are no any kinds of additional charges.
Q. What payment methods do you accept?
We support all major payment methods including Cash, Cheques and Direct Bank Transfer for Regional cases and Credit Cards, Paypal, Western Union and Direct Bank Transfer (SWIFT) for International/Online cases.
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